> For the complete documentation index, see [llms.txt](https://docs.bloxroute.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bloxroute.com/getting-started/technical-support.md).

# Technical Support

Need help? We’re here for you.

* Join our [Discord server ](https://discordapp.com/invite/mB95H7s)for the fastest support.
* Our team is active **Monday–Friday, 9am–6pm EST**, and available on weekends for emergencies.
* You can also email us at <support@bloxroute.com>.

Customers with Enterprise plans and above are eligible for a dedicated support group. Please direct message someone from the team with your Account email and Account ID and they will setup a group for you.


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bloxroute.com/getting-started/technical-support.md?ask=<question>
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The question should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.