# Technical Support Need help? We’re here for you. * Join our [Discord server ](https://discordapp.com/invite/mB95H7s)for the fastest support. * Our team is active **Monday–Friday, 9am–6pm EST**, and available on weekends for emergencies. * You can also email us at . Customers with Enterprise plans and above are eligible for a dedicated support group. Please direct message someone from the team with your Account email and Account ID and they will setup a group for you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bloxroute.com/getting-started/technical-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.